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FAQ
> 1 - Ticket office
1 - Ticket office
How do I know if my tickets have been purchased?
Do I need to print my tickets?
I can't log in to my customer account, what should I do?
I'm having trouble booking and I'm being redirected back to the homepage. What should I do?
I bought a ticket through my CSE, do I need to book a time slot on your website?
I bought a ticket through my CSE, can I come and see the exhibitions in the evening?
I bought a ticket through my CSE, who should I contact if there is a problem with my order?
I have tickets purchased through my works council or invitations, do I need to book my ticket?
I am unable to book a time slot on your website with my ticket purchased through my CSE (Works Council), what should I do?
I will not be able to attend the reserved time slot, can I come to the one before or after?
I am experiencing a problem with my ticket order placed on your website, who should I contact?
I am a member of the Works Council and I purchased tickets in advance. Is it possible to exchange or refund expired tickets?
The dates I want are fully booked, can I buy tickets on site?
Can my tickets be exchanged, modified or refunded?
We're going to be late, will we still be able to get in?
Where can I find my purchased tickets?
Do you offer ticketing services for Works Councils and if so, what is the minimum order?
Can I use CSE/pre-sale tickets to come as part of a group visit with my company?
What is the validity period of the tickets offered to works councils?