Can my tickets be exchanged, changed, or refunded?
Tickets are non-refundable and non-exchangeable. However, you can change the date/time slot of your ticket from your account on our online ticketing platform under the "Orders" tab. Exchanges cost €2 per ticket and are only possible once, up to the day before your visit. Please take care when exchanging your tickets.
If you need to change your date or time slot, please:
1) Log in to your account and click on the "Orders" tab, then on the "Exchange" button
2) Select the tickets to exchange
3) Choose a date, a time slot, the price, and the number of tickets for each price if there are multiple options.
4) proceed to payment of the exchange fees.
In the event that Culturespaces cancels the service listed on the ticket, customer service will contact you as soon as possible by email or SMS to inform you and offer you:
- or, if possible, with the same ticket, rescheduling the service in question to a different day and/or time(s),
- either a refund of the ticket in question, specifying the terms and conditions.
What are the opening hours?
- For information about visiting the Carrières des Lumières, please visit our website: Click here
- For information about visiting the Château des Baux, please visit their website: Click here
My child is under 7 years old, do I need to reserve a place for him/her?
No, the free admission he receives is granted on-site. You cannot reserve a seat for him online, but his access will be guaranteed. On-site, a free ticket can be issued from our automated kiosks.
We're going to be late, will we still be able to get in?
Don't worry, you will have the opportunity to enter no matter what.
